SoCalGas Alerts Customers About Possible Utility Earthquake Valve Scam
Customers in the City of Tustin report being approached by a door-to-door salesperson offering to install an earthquake shutoff valve and promising that SoCalGas will provide a rebate
Jul 23, 2019
LOS ANGELES, July 23, 2019 /PRNewswire/ -- Southern California Gas Co. (SoCalGas) today alerted customers about reports of a possible scam in areas impacted by recent earthquakes. Earlier this week, SoCalGas customers in the City of Tustin reported being approached by a door-to-door salesperson offering to install an earthquake shutoff valve and promising that SoCalGas would provide a rebate. While earthquake shutoff valves are available and can be installed by a licensed professional, SoCalGas does not currently offer a rebate for earthquake shutoff valves.
During an earthquake, SoCalGas advises customers not to shut off their own gas service unless they smell, hear, or see signs of a natural gas leak, and only if conditions are safe to do so. SoCalGas' natural gas system is resilient during earthquakes and shaking does not typically result in a natural gas leak. Customers should look, listen and smell for signs of a natural gas leak after an earthquake. If a gas leak is suspected, customers should evacuate everyone from the area immediately.
If customers turn off their natural gas during an earthquake or other emergency, they should never attempt to restore natural gas service themselves. Customers should instead call SoCalGas at 1-800-427-2200 (or 1-800-342-4545 in Spanish) to schedule an appointment to have their natural gas service safely restored by a professional.
In addition to knowing when to turn off your natural gas service, there are several steps customers can take to prepare for earthquakes or other emergencies. They include:
If you are approached at home by someone claiming to be a SoCalGas representative, please remember: SoCalGas employees carry proper identification when called out to any job. Customers should verify the employee's proper uniform and identification before letting anyone in the home or on their property. SoCalGas employees will always be happy to wait while the customer confirms their identity.
For more information about some of the most common scams targeting utility customers, visit socalgas.com/scam-alert.
For a complete list of rebates offered by SoCalGas, visit our website.
For more information on emergency preparedness and other helpful emergency tips, visit socalgas.com/beprepared.
SoCalGas' vision is to be the cleanest natural gas utility in North America, delivering affordable and increasingly renewable energy to its customers. In support of that vision, SoCalGas is committed to replacing 20 percent of its traditional natural gas supply with renewable natural gas (RNG) by 2030. Renewable natural gas is made from waste created by dairy farms, landfills and wastewater treatment plants. SoCalGas is also committed to investing in its natural gas system infrastructure while keeping bills affordable for our customers. From 2014 through 2018, the company invested nearly $6.5 billion to upgrade and modernize its natural gas system to enhance safety and reliability. SoCalGas is a subsidiary of Sempra Energy (NYSE: SRE), an energy services holding company based in San Diego. For more information visit socalgas.com/newsroom or connect with SoCalGas on Twitter (@SoCalGas), Instagram (@SoCalGas) and Facebook.
SOURCE Southern California Gas Company
For further information: Vanessa Skillman, Office of Media and Public Information, (213) 244-2442, firstname.lastname@example.org